Dear valued customer:

Please use this form to fill in your complete information so we’re able to provide you with best support possible! One of our engineers will contact you by e-mail soon! Response time is usually 24 hours; please allow delays because of time zone differences.

Date:

Company/Personal Information

First Name:		Last Name:
Company:		Country:
Address:		City:
State/Province:		Zip/Postal:
Phone:		E-Mail:

Product Information

Hardware	ids
Serial No:

Product Information (which product(s) and version do you have)

Software	Scan-Sea	Scan-Marine	Scan-Land	Scan-Snow
Software Version:

1. Does the iDS power up?	YES	NO
2. Is the green power light on?	YES	NO
3. Is the fuse ok?	YES	NO
4. Is this a new installation?	YES	NO
5. Which Windows Version are you using?	WIN 7 WIN VISTA WIN XP
6. Are you getting any error message	YES	NO

7. If YES what is the exact error message/number and what is happening?

8. Additional information: