Dear valued customer:

Please use this form to fill in your complete information so we’re able to provide you with best support possible! One of our engineers will contact you by e-mail soon! Response time is usually 24 hours; please allow delays because of time zone differences.

Date:

Company/Personal Information

First Name:
Last Name:
Company:
Country:
Address:
City:
State/Province:
Zip/Postal:
Phone:
E-Mail:

Product Information

Hardware
ids
Serial No:

Product Information (which product(s) and version do you have)

Software
Scan-Sea
Scan-Marine
Scan-Land
Scan-Snow
Software Version:

1. Did you download the latest software update: YES NO
(If not please visit our web-server at http://www.resuco.com/info/resuco/ScanWorldSystemsJapan/Updates.html.)
2. Is this a new installation? YES NO
3. Does the software start? YES NO
4. Which Windows Version are you using?
5. What are you working on?
Brand:
Model:
Year:
Battery voltage:
6. Can you connect to the ecu? YES NO
7. Are you trying to connect for the first time? YES NO
8. Are you getting any error message YES NO
9. If YES what is the exact error message/number and what is happening?
10. Additional information