SALES
Scan World System JAPAN is the distributor, not the manufacturer for Diagnostic Tools. The Hardware iDS (Intelligent Diagnostic System), KPS (Key Programming System) and the Software applications Scan-Snow, Scan-Sea, Scan-Land and Scan-Marine can be purchased individually or combined to create a Diagnostic System. We sell to repair shops, rental business and individuals. Scan World System JAPAN reserves the right to refuse selling or service to anyone.
PAYMENT ACCEPTANCE
- International Orders
- Money Transfer (Bank transaction fee will be added to the order)
SHIPPING AND HANDLING
After we receive the payment we will ship the item within a week. Shipping and handling costs may apply. All orders will be shipped by either EMS or FedEX (unless otherwise instructed) please ask for shipping rates. Each shipment will be insured.
Damaged shipments:(1)Indicate DAMAGED when you sign for the material. (2)KEEP the shipping carton.(3)HOLD the goods. (4)NOTIFY EMS / FedEx & Scan World System JAPAN immediately
Original shipping and handling charges are not refundable. Returns must be preauthorized by Scan World System JAPAN.
WARRANTY
Customer understands that Scan World System JAPAN is not the manufacturer of the products purchased by Customer hereunder and the only warranties offered are those of the manufacturer, not Scan World System JAPAN. All warranty claims are processed through the product manufacturers and subject to their policies and discretion. If Scan World System JAPAN accepts the warranty shipment, Scan World System JAPAN will submit your product to the manufacturer for an evaluation. The product manufacturer will determine whether the product qualifies for warranty. The customer is responsible for complete shipping charges.
All products are sold AS IS. In purchasing the products, Customer is relying on the manufacturer's specifications only and is not relying on any statements, specifications in brochures or other illustrations representing the product that may be provided by Scan World System JAPAN.
Scan World System JAPAN hereby expressly disclaim all warranties either expressed or implied, related to products sold by third parties or affiliates of Scan World System JAPAN, including without limitation, any warranty of merchantability, fitness for a particular purpose or no infringement. This disclaimer does not affect the terms of the manufacturer's warranty, if any.
It is at the discretion of Scan World System JAPAN to accept a return of the merchandise within 15 days of delivery for a refund. No returns accepted after 15 days of delivery. Upon authorization of a return by Scan World System JAPAN 20%
re-stocking fee applies. This fee may increase depending on product condition - e.g. if not in "as new" condition. Original shipping and handling charges are non-refundable. A return must be pre-authorized by Scan World System JAPAN.
SUPPORT
Scan World System JAPAN is providing support about product handling to registered customers. Detailed technical support, especially in case of software updates or hardware check outs, will be provided directly from the manufacturer. Scan World System requires support requests by e-mail in order to receive the most detailed information possible.
Before requesting support please make sure you¡Çre aware of the following:
1. Vessel/vehicle to diagnose
Scan World System software contains applications for several different brands and manufacturers. Each manufacturer has its own way to communicate with the internal ecm/ecu. The communication may also be interrupted due to difficulties caused by the vessel/vehicle. Tests have revealed communication problems between the vessel/vehicle and the manufacturer¡Çs own OEM diagnostic software.
2. Computer
Each computer is different. In general, Scan World System does not require a special computer system. The only requirement is that the operation system has to be Microsoft Windows. However, the connection to the vessel/vehicle can be very time sensitive. A computer with too many open applications, processes running in the background (not even known by the computer owner), or viruses can cause trouble leading to no connection at all, or interruption in showing live data.
3. Changes made by the vessel/vehicle manufacturer
In some cases the manufacturers have made internal changes since Scan World System developed the software or Scan World System was not aware of certain specs. In a situation like this, the Scan World System engineers will make the adjustments as quickly as possible. For these occurrences, our customers get the unlimited FREE software updates.
4. Tool handling
It is very important for the engineers to know how the customer is using the diagnostic tool. With the tool purchase the customer agrees to provide all information in writing (e-mail and/or request forms) Scan World System JAPAN and/or its affiliates are asking for. The customer is aware that software updates sometimes become necessary (as stated in paragraph #3.). Scan World System will provide these updates as quick as possible. Under no circumstances can a missing update account for return of the merchandise. To avoid wasting valuable time on customer's and manufacturer's/distributor's side by not communicating all the necessary details and important information, please always use our support request forms . Or, you may submit a detailed message by e-mail answering the questions according to the support request form. Scan World System appreciates your cooperation!
UPDATES
Software updates are available at no charge to the registered purchaser. Customer understands that Scan World System JAPAN is not the manufacturer of the products purchased by Customer hereunder and the only updates offered are those of the manufacturer, not Scan World System JAPAN.
The purchaser receives his personal license# and password after registration.
The software update can be downloaded from our web-server here.
Notifications will be sent via email to registered buyers if an update requires additional hardware to make the new application function, this hardware may be sold separately. Updates not only include new applications, but also general changes in software handling and software improvements, which means all software updates must be installed to maintain system integrity and functionality. Wherever applicable, customers will receive and must install the free software update no matter if additional hardware is, or is not, purchased. Late or overdue payments will exclude those from any software updates and/or support service until the account is settled.
LIMITATION OF LIABILITY
In no event will Scan World System JAPAN or its affiliates, or their respective officers, Directors, Employees, Shareholders, Agents, Successors, or Assigns be liable for any direct, indirect, punitive, incidental, special, or consequential damages that result from products purchased by Customer. This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if Scan World System JAPAN has been advised of the possibility of such damage. Because some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, Scan World System JAPAN liability in such jurisdiction shall be limited to the extent permitted by law. Neither Scan World System JAPAN nor its affiliates will be liable for products not being available for use. Customer agrees that for any liability related to the purchase of products, neither Scan World System JAPAN its affiliates are liable or responsible for any amount of damages above the dollar amount paid by the Customer for the product(s) giving rise to the claim.
Scan World System JAPAN will not be responsible for any delays in delivery which result from any circumstances beyond its control, including without intention, product unavailability, carrier delays, delays due to fire, severe weather conditions, failure of power, labor problems, act of war, terrorism, general insurrection, acts of god or acts of any government agency.
DISCLAIMER:
The information, services, products, and materials contained in this site, including, without limitation, text, graphics, and links, are provided on an "as is" basis with no warranty. To the maximum extent permitted by law, Scan World System JAPAN disclaim all representations and warranties, express or implied, with respect to such information, services, products, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, no infringement, freedom from computer virus, and implied warranties arising from course of dealing or course of performance. In addition, Scan World System JAPAN does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price and availability information is subject to change without notice. Due to the large amount of content and information provided, errors can and will occur. By visiting this web site you agreed that Scan World System JAPAN shall be held harmless from all liability and responsibility for any and all errors or omissions in the information provided on this web site. Scan World System JAPAN shall not be required or obligated to honor any price if said price is incorrect or inaccurate, regardless of whether the information was entered by Scan World System JAPAN.
LIMITATION OF LIABILITY:
In no event shall Scan World System JAPAN be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, even if Scan World System JAPAN has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.
IMAGES, LOGOS, TRADEMARKS & COPYRIGHT:
The images, logos, copy and trademarks contained in this site, including but not limited to the text, images, audio or video, may not be used in any manner, or for any purpose, Scan World System JAPAN express written permission, are believed to be in the public domain or used with permission of the respective trademark or copyright holder. The information and images on this site may not in any way be used in any manner, or for any purpose, without the express written permission, of Scan World System JAPAN or the official holder of the copyright or trademark. Scan World System JAPAN is not responsible for the specific content and/or images contained on this site. Please contact Scan World System JAPAN if you have questions or concerns about the site content.
ACCEPTANCE OF ORDERS:
The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Scan World System JAPAN reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order. By placing a credit card order, the customer grants the Scan World System JAPAN permission to contact their bank to verify name and address.
LINKS TO EXTERNAL SITES:
This site may contain links to other web sites on the Internet that are owned and operated by third party vendors and other third parties (hereafter referred to as "External Sites"). You acknowledge that Scan World System JAPAN is not responsible for the availability of, or the content located on or through, any External Site. You should contact the site administrator or Webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.
This is the Web site of Scan World System JAPAN. We want to make sure our visitors feel very comfortable in dealing with us on the Internet. In this spirit, we have developed the following policy regarding the privacy of the information we collect from our Web site visitors.
For each visit to our site, we automatically recognize your internet service provider, but not your e-mail address unless you provide it to us.
If you send us an e-mail message, we will respond to your message via e-mail as soon as possible. We do not use the information we collect for solicitation purposes. We will not send you e-mail unless you specifically request us to do so.
The information we collect from this site (such as your internet service provider, your e-mail address, and any other personal information you give us) is not sold or in any way voluntarily disclosed to third parties, unless disclosure is required by law. We collect and keep this information only for the purpose of tracking and answering your e-mail and to improve the content of our Web pages by measuring traffic to specific sections of the site.
This site currently DOES NOT serves "cookies." However, if this identifier is used in the future, it will only be used to help you navigate about the site, and for use to track the traffic to our site. You have the option to refuse the cookies.
If you have any questions about our site, you can contact us via email.
